Shipping policy

Shipping

We offer free tracked shipping on every order, Australia-wide. For now, we only ship within Australia.

How long will my order take?

Orders are dispatched within 1–5 business days and usually arrive in 8–17 business days, though some take a little longer.

Regional and remote areas may take longer.

Business days are Monday to Friday, not including public holidays.

Where your order ships from

Our products ship from our suppliers' warehouses overseas, mostly in China. That's how we keep prices low and shipping free. Every order is tracked.

Tracking your order

When your order is dispatched, we'll email you a tracking number. Tracking can take a few days to start updating, so don't worry if it's quiet at first.

Orders in more than one parcel

If you order more than one item, your order may arrive in separate parcels. Items can come from different warehouses, so they may arrive on different days. You may get a separate tracking number for each parcel.

Lost or stuck parcels

Please contact us if:

• your tracking hasn't updated for 10 business days, or
• your order hasn't arrived 30 days after dispatch.

Email support@southerlygoods.com.au with your order number. We'll look into it and resend your order or give you a refund, at no cost to you.

Checking your address

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as you can. We can usually fix it if the order hasn't been dispatched yet.

Once an order has been dispatched, we can't always change the address. If a parcel is returned or lost because the address entered at checkout was wrong or incomplete, get in touch and we'll do our best to help. We may ask you to cover the cost of sending it again.

Customs and import charges

Because your order comes from overseas, it passes through Australian customs. Orders valued at A$1,000 or less don't normally attract customs duty, so you shouldn't have to pay anything extra on delivery.

If you're ever asked to pay a fee to receive your order, please contact us before paying and we'll help sort it out. If customs holds a parcel, we'll work with the carrier to get it to you.

Questions

Email support@southerlygoods.com.au and include your order number. We usually reply within 1–2 business days.